I’m sad. I opened a fresh pouch of this from YS today only to discover that the tea was mislabeled and was in fact laoshan GREEN tea and not black. I had confidence that Scott and team would resolve this for me but it seems like that’s only partially true, leaving a bit of a sour taste in my mouth beyond just this tea.
They were great at refunding me the price of the tea, which i’m thankful for but now if i want to get the actual tea i WANT, i have to a) pay for shipping again (which isn’t cheap) and b) pay more for the tea that i did previously because i bought i on sale. Never mind that i have to hope the tea is labelled correctly the second time AND that i’ve lost on the exchange as well.
All in all, i know i am not likely their biggest spender but now i’m completely on the fence about wanting to order again.
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Wow that seems like a mistake on their part to me… Can’t possibly cost that much to ship one tea compared to giving someone an unsatisfactory customer service experience. :(
Yeah, i mean i’ll give them another day or so in case because of time zone or something they finished their day or whatever but at the moment, just not happy. I know times are rough for the whole world, so trying not to be an ass but just disappointed.
Well, that sucks, Sil. Sorry that that has been your experience.
(which obviously, could have happened to any one of us.)
Wow that seems like a mistake on their part to me… Can’t possibly cost that much to ship one tea compared to giving someone an unsatisfactory customer service experience. :(
Yeah, i mean i’ll give them another day or so in case because of time zone or something they finished their day or whatever but at the moment, just not happy. I know times are rough for the whole world, so trying not to be an ass but just disappointed.
Well, that sucks, Sil. Sorry that that has been your experience.
(which obviously, could have happened to any one of us.)