I liked my first Kati system thing….whatever it is….so much that I decided to buy another. See, the first one was supposed to live at work, but I liked it too much so I ended up carrying it back and forth every day. Anyway, I ordered the “poppy fields” one this time (the one with the red and orange flowers). I thought the background was going to be purple, but it was brown. A tiny bit of a bummer, but nbd. Unfortunately, it also arrived with a chip in the rim. I was extremely (pleasantly) surprised when I called customer service and they sent another one to me right away, no questions asked. I didn’t even have to send the damaged one back. Huge props to Tea Forte for that!