Worst Starbucks experience ever
I’m at the St. Louis airport, & I have a routine when I fly of getting a Starbucks soy chai.
So… They’re out of soy milk…
So…can I have a hot black tea?
As I’m walking away with my cup, I catch a whiff & she gave me earl grey.
So…I return the tea, the girl starts saying, “well, you didn’t specify…blah blah”
Are you kidding me?
Turns out they are out of Awake, except as iced tea.
Then another chick who works there starts bitching at me….
They were all glaring at me, like I was wrong.
I hope she didn’t spit in my tea…
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Customer “service” :( I’m sorry Terri. Being at the airport sucks badly enough all on it’s own with this Starbuxholes experience. But I’m assuming that you are now happily and safely arrived in Florida and drinking the good tea. What tea did you end up bringing? If I could, I would teleport you a big fat Dark Beauty to make up for your airport experience.
Sorry that happened to you! Safe travels, though!
Wow ugh!
People must never order tea there, considering they don’t know the difference between black tea and earl grey… Or they’re just poop faces!
Most people aren’t actually aware that EG is flavoured and the leaf is black tea, and since flavoured is default for many anyway, I’m sorry, but I can’t really see how they were supposed to know you didn’t want EG…
Didn’t specify? It’s their job to ask. If it were your regular stop, I’d say complain. Since it is not, let it go and move on. Just found out last week that despite my telling them every week to use Splenda and not to add the syrup to my green tea frap, they have been doing it anyway. When I caught them I was told you can’t make it without the syrup. I said yes you can, just don’t put it in. When she handed me the drink she commented how she thought it was going to break her blender. Good grief, give me a break. All the syrup is, is sugar water anyway. Knuckleheads. Look now you have me wound up. Why should we expect different from coffee people? Oh, wait, because it is their job!
oh well…
The main thing that pissed me off wasn’t the mistake, nobody is perfect.
I was polite when I returned & asked them to redo my tea & explained why.
I couldn’t believe the blatant rudeness & defensiveness I was met with.
When I was in food service, the customer was always right.
Anyway, yes, I AM in FL now.
Priss, I brought way too much tea, LOL! More will be revealed ;)
Yeah, the rudeness is definitely the problem. Especially considering that redoing a hot tea is nothing, it’s just hot water and a tea bag that costs them basically nothing. It’s a little ridiculous that they got so defensive about it with you…
I know!
That’s for letting me bitch, you guys. I know I’ve been a grumpus lately…
Customer “service” :( I’m sorry Terri. Being at the airport sucks badly enough all on it’s own with this Starbuxholes experience. But I’m assuming that you are now happily and safely arrived in Florida and drinking the good tea. What tea did you end up bringing? If I could, I would teleport you a big fat Dark Beauty to make up for your airport experience.
Sorry that happened to you! Safe travels, though!
Wow ugh!
People must never order tea there, considering they don’t know the difference between black tea and earl grey… Or they’re just poop faces!
Most people aren’t actually aware that EG is flavoured and the leaf is black tea, and since flavoured is default for many anyway, I’m sorry, but I can’t really see how they were supposed to know you didn’t want EG…
Didn’t specify? It’s their job to ask. If it were your regular stop, I’d say complain. Since it is not, let it go and move on. Just found out last week that despite my telling them every week to use Splenda and not to add the syrup to my green tea frap, they have been doing it anyway. When I caught them I was told you can’t make it without the syrup. I said yes you can, just don’t put it in. When she handed me the drink she commented how she thought it was going to break her blender. Good grief, give me a break. All the syrup is, is sugar water anyway. Knuckleheads. Look now you have me wound up. Why should we expect different from coffee people? Oh, wait, because it is their job!
oh well…
The main thing that pissed me off wasn’t the mistake, nobody is perfect.
I was polite when I returned & asked them to redo my tea & explained why.
I couldn’t believe the blatant rudeness & defensiveness I was met with.
When I was in food service, the customer was always right.
Anyway, yes, I AM in FL now.
Priss, I brought way too much tea, LOL! More will be revealed ;)
Yeah, the rudeness is definitely the problem. Especially considering that redoing a hot tea is nothing, it’s just hot water and a tea bag that costs them basically nothing. It’s a little ridiculous that they got so defensive about it with you…
I know!
That’s for letting me bitch, you guys. I know I’ve been a grumpus lately…