I am having a second cup of this tea, and I just went to go look at it on the DarjeelingTeaXpress website. I noticed they took my review from Steepster and posted it to their website without asking my permission and they gave themselves 5 stars! I consider this to be very rude and unethical behavior and am absolutely going to write them a note about it.
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Not impressed with them stealing your review. Hope they at least apologise.
I’m not impressed either, they have absolutely lost me a customer
It’s very unfortunate considering I enjoy pretty much all of their teas. But, this is the second time I had to complain to them, I’d rather find a company that doesn’t treat me like this.
what else did they do? :(
I had a shipping issue in a previous order, they apologized, acknowledged the courier as the problem, and informed me they will be using a different courier service to ship next time.
When I made that next order, they used the same courier service, and the same shipping issue came up.
So I emailed them to complain, and forwarded them the very email they sent me telling me they would use a different courier service next time, I even advised on who best to use that doesn’t give any problems.
They apologized again, assured me they would remedy this, but didn’t.
I haven’t ordered any teas from them since, I guess this is the final nail in the coffin.
I hope they apologize and either remove your review from their site or give credit to you.
I hope you told them to take down the review.
Thanks all. I emailed them to complain and they did apologize and offered me some extra reward points and said they would credit my name with a link to the original review. I told them I just wanted them to take the reviews down and it looks like they have done so.
Wow, I’m shocked. I can’t imagine someone doing that, but I’m glad they at least listened to you and took the review down.
Not impressed with them stealing your review. Hope they at least apologise.
I’m not impressed either, they have absolutely lost me a customer
It’s very unfortunate considering I enjoy pretty much all of their teas. But, this is the second time I had to complain to them, I’d rather find a company that doesn’t treat me like this.
what else did they do? :(
I had a shipping issue in a previous order, they apologized, acknowledged the courier as the problem, and informed me they will be using a different courier service to ship next time.
When I made that next order, they used the same courier service, and the same shipping issue came up.
So I emailed them to complain, and forwarded them the very email they sent me telling me they would use a different courier service next time, I even advised on who best to use that doesn’t give any problems.
They apologized again, assured me they would remedy this, but didn’t.
I haven’t ordered any teas from them since, I guess this is the final nail in the coffin.
I hope they apologize and either remove your review from their site or give credit to you.
I hope you told them to take down the review.
Thanks all. I emailed them to complain and they did apologize and offered me some extra reward points and said they would credit my name with a link to the original review. I told them I just wanted them to take the reviews down and it looks like they have done so.
Wow, I’m shocked. I can’t imagine someone doing that, but I’m glad they at least listened to you and took the review down.