I went on New Years day – which looked busy as they had happy bags onsale. There was 2 employees working there and they were pretty busy assisting other customers.

The shop seems more of a open booth with an island up front with teas (with a couple sample teas) and teaware, with also a wall of pullout drawers of other teas. Once I saw a little girl fooling around in the store, I noticed there was another layer pull out drawer of teas. Once I got a sales person to help me out – I asked if there was a specific green in stock, she said no, and briefly recommended me an unrelated seasonal black tea instead. I found out from there I can smell the tea tins in the drawers.

Once I decided I wanted to purchase, flagging a sales person was difficult. I figure it was busy and was okay to wait. Once I got someone, they got my teas (prepackaged in cupboards) and both sales people were attending to my sale – which seemed over the top for someone buying $40 worth of stuff. I was offered to sign up for the tea sample newsletter.

Overall, okay. They seemed pretty brief with me until I was obviously going to purchase something. I didn’t get upselled or anything. Their space is small, but used well – but when busy it’s hard to see all the teas.

I went on New Years day – which looked busy as they had happy bags onsale. There was 2 employees working there and they were pretty busy assisting other customers.

The shop seems more of a open booth with an island up front with teas (with a couple sample teas) and teaware, with also a wall of pullout drawers of other teas. Once I saw a little girl fooling around in the store, I noticed there was another layer pull out drawer of teas. Once I got a sales person to help me out – I asked if there was a specific green in stock, she said no, and briefly recommended me an unrelated seasonal black tea instead. I found out from there I can smell the tea tins in the drawers.

Once I decided I wanted to purchase, flagging a sales person was difficult. I figure it was busy and was okay to wait. Once I got someone, they got my teas (prepackaged in cupboards) and both sales people were attending to my sale – which seemed over the top for someone buying $40 worth of stuff. I was offered to sign up for the tea sample newsletter.

Overall, okay. They seemed pretty brief with me until I was obviously going to purchase something. I didn’t get upselled or anything. Their space is small, but used well – but when busy it’s hard to see all the teas.