Staff are always cheerful and bubbly. I enjoy asking for random suggestions and chatting. I normally buy 30 gram samples of tea and don’t worry too much if they’re a little over or under.

I wish there were more places to sit, or a more cozy display for their teaware. I find the counter-facing-the-display a little uncomfortable. Sometimes I like a little more of my own space to pick things up. They could probably divide the store up with less floor space and more places to sit and more display area. I’ve found that they’ve gotten better with this in recent times.

I can’t be too picky. This is my go-to when I’m in the area.

Staff are always cheerful and bubbly. I enjoy asking for random suggestions and chatting. I normally buy 30 gram samples of tea and don’t worry too much if they’re a little over or under.

I wish there were more places to sit, or a more cozy display for their teaware. I find the counter-facing-the-display a little uncomfortable. Sometimes I like a little more of my own space to pick things up. They could probably divide the store up with less floor space and more places to sit and more display area. I’ve found that they’ve gotten better with this in recent times.

I can’t be too picky. This is my go-to when I’m in the area.

Friendly and knowledgeable staff. Not very many spots at this location to sit and enjoy your tea, but this is understandable as it is within a mall. Recently, I’ve been noticing that the staff have been over-filing my tea purchase requests by up to 6 grams. They’ve been better with this in the past, always asking me if more was okay or mentioning that a particular tea was quite heavy and I that might want a few extra grams (important especially when I’m purchasing 12-gram sample sizes). I’m hoping that this is just the result of recent staff turnover and will improve in the future.

Staff are very understanding and patient even if I’m passing by just to try the Tea of the Day (I like to try many samples so I can see which tea I would like to order next).