I had a better experience here than at the Teavana in Walt Whitman Mall, so I’m giving it three stars. I have a difficult relationship with Teavana – their selling tactics are abominable, buying tea just should not be that stressful, but I do love their actual tea – especially their fruit infusions which are unlike anything I’ve seen elsewhere. The Teavana at Roosevelt Field Mall is a very busy one, so the staff aren’t so desperate to continually upsell you and will actually sell you two ounces of herbal tea in a paper bag without protesting that much. Also, this Teavana has the usual sort of retail scale, the kind with two readouts so both salesperson and customer can see how much everything weighs. It is the first Teavana I’ve been in that had a scale the customer could read, and that matters a lot to me as owing to their high pressure sales techniques I really don’t trust them. Sad, but true. Anyway, I think next time I need some more Teavana I will drive an hour out to this one rather than deal with the impossible staff at the Teavanas nearer to me.

I had a better experience here than at the Teavana in Walt Whitman Mall, so I’m giving it three stars. I have a difficult relationship with Teavana – their selling tactics are abominable, buying tea just should not be that stressful, but I do love their actual tea – especially their fruit infusions which are unlike anything I’ve seen elsewhere. The Teavana at Roosevelt Field Mall is a very busy one, so the staff aren’t so desperate to continually upsell you and will actually sell you two ounces of herbal tea in a paper bag without protesting that much. Also, this Teavana has the usual sort of retail scale, the kind with two readouts so both salesperson and customer can see how much everything weighs. It is the first Teavana I’ve been in that had a scale the customer could read, and that matters a lot to me as owing to their high pressure sales techniques I really don’t trust them. Sad, but true. Anyway, I think next time I need some more Teavana I will drive an hour out to this one rather than deal with the impossible staff at the Teavanas nearer to me.

After going to the store in the mall near me, I can honestly say, I won’t go back.

First off, their staff in the store (at the mall in Roosevelt Field, NY) are truly annoying. While I appreciate being approached to have my presence acknowledged, I don’t like being hounded by everyone in the store. Let me look. Give me room to breathe. And if you’re going to act like you know more about tea, then know more about tea. When I have to explain to you how to brew a cuppa tea, then you shouldn’t be working there.

Second, if you’re going to charge through the nose for tea, have high quality teas. Oh & have a strong assortment of teas to choose from.

Overall, I found this store overpriced on everything from the tea to the teawares. And I didn’t find the staff helpful, but more overbearing.