I have only been in this shop once or twice and each time I find the staff knowledgable and the place light and airy. Though the first time I found myself over whelmed. I find they offer a lot of black teas and chai, but each time I arrive I usually am pressed for time and rush through the process of selecting a tea.
I will mention this shop is the best shop to go to in the Victoria area if you need a new tea ball, kettle, travel mug, ect. Their prices are competative, and far more reasonable that what you will pay else where.