This is my favorite tea, and I drink it constantly when I’m at home. I’ve only ever drunk the bagged, but I’m considering getting a tin of loose shipped over. As for the bagged: it’s just light, sweet and interesting. A lot of citrus and a great aroma. In my experience, it is nearly impossible to overbrew the bagged version with not-too-hot water. You can leave the bag in indefinitely without any bitterness.