Red Leaf Tea - Online Edit

Red Leaf Tea has some of the best customer service around. And by “some of the best”, I mean THE BEST!

I ordered four flavored matcha from them, all robust flavoring level on the classic (basic grade) green matcha base. I did the “buy 3 get 1 free” deal, so all in all I paid about $63. That’s quite expensive for tea in my opinion. It’s not that expensive for matcha, but it’s expensive for tea. The pro is they offered U.S. flat rate shipping (3-8 days) for free!

Anyway, I opened three of them right away and was enjoying them for about a month before I finally opened the fourth package. Unfortunately, there was a mistake with my order and the fourth tea had a white matcha base. I contacted the company via e-mail and they immediately sent out a replacement to me. When it arrived, I was shocked to find that they had sent 60g!!!! That’s twice what I ordered! Talk about making up for the inconvenience!

When I went to place my second order months later, I found a discrepancy on their website. The advertised price was different than the price that showed up once I added the tea to my cart. It was about a $10 difference, and in the wrong direction! (As in the tea was $10 more expensive than advertised). I contacted Red Leaf through their e-mail again, and what did they do? They apologized for the error, explained the price had been accidently advertised wrong, and then gave me a coupon code for 20% off my order (which equated to $20 off)!!! Who does this??! These people are AWESOME!

As if that wasn’t enough, Red Leaf also has a great Discount for Reviewers program. It has recently been revised. They were basically just giving away free matcha all the time. Now the program will give you a $15 credit that can be used to cover 30% of your next matcha purchase, which means you can get $50 worth of matcha for only $35. That’s pretty awesome!

I have thoroughly enjoyed 98% of the flavored matcha I’ve tried from Red Leaf. Only a couple have been misses for my palate, and the vast amount of stellar hits has more than made up for it. Their quality product, excellent customer service, and wide range of yummy, creative flavorings (none artificial) earn them 5 gold stars in my book!

I am very impressed with the customer service at Red Leaf Tea. If there is something wrong with your order, they contact you right away. I have tried both their flavoured matcha and their loose leaf tea, and have been satisfied with both. Red Leaf Tea also provides gift cards/discounts for reviews. The shipping to Canada is a bit expensive but my orders have arrived in a timely manner and well packaged.

Well, it usually goes against the way I am to give a full five stars to a company that doesn’t give free samples with orders, BUT … I made an exception with Red Leaf Tea because instead of giving free samples, they have an amazing FREE MATCHA incentive program which more than makes up for the lack of free samples.

Basically, you have to start off by buying some Matcha. Write a couple of reviews, one on their website, one on Amazon.com and one here on Steepster. Then you get a gift certificate for more Matcha! This deal of theirs will keep you swimming in Matcha! Yummy!

And their customer service is excellent. I place an order and receive the order three or four days later. Only in rare cases is it longer than that, and usually it is because it was delayed in the postal system not because of a delay on the part of the vendor.

I love Robert – the owner of Red Leaf Tea – he is funny and personable. He has a sense of humor and gets my sense of humor. I enjoy communicating with him. I love the tea, I love the service. And … even though my first order didn’t come with a free sample, after that, I got LOTS of free Matcha … which more than makes up for it.

SO…. I ordered a bunch of teas from Red Leaf, after seeing so many reviews where people fell in love. I expected high quality, amazing teas that would blow me away! Sadly, none of them wowed me. Except for the Cherry Matcha, which was pretty darn good. The Sugar Destroyer is tasty as well, but then I didn’t buy it for taste, I bought it to control sugar cravings and I don’t think it worked, for me.
Now, that’s probably my personal bias and I fully admit that. Most of the teas I chose were risky choices for me.
Anyhow, one of the teas I chose was not listed as an Earl Grey, but did indeed contain bergamot. Seeing as I am allergic to Bergamot, I emailed the company and asked if they could compensate me, which they promptly did. Also, they changed the online description to match the true ingredients. Overall, I was happy with that and have no complaints. On the other hand, nothing about my experience is driving me to buy from them again. There were no free samples, no “I’m sorry” packages (that I know of, though it has only been a week or so) and generally nothing that made me say wow. Everything was more or less average, but in a positive way.
The packaging was great, and the shipping was fast. I got an answer about my Earl Grey experience almost right away.
I recommend their Matchas. Everyone else seems to be in love with them, and they have points program where if you review their matcha you get a free package. Can’t go wrong with that right?