I’ve been to their retail stores plenty of times, but only ordered online once.
Overall the online experience was positive. The online store is easy to navigate, I had no problems placing an order, and it arrived within about a week (I live in Ontario). Additionally, three samples were included free of charge (5g each).

Not sure I would order online again unless it was inconvenient for me to visit the retail store. But their new shipping price makes it worthwhile to order online anyway ($5 online shipping, which is the same as bus fare there and back)

DavidsTea is my second favorite thing based in Montreal, but first favorite because they disappoint me less…as in I’ve only been disappointed by a sample tea.

The $5 shipping is so awesome, in fact, it’s cheaper than some “flat rate” shipping costs I see from companies in the United States. And I like the fact that ultimately when ordering from the US, you are given a choice between it being delivered by USPS or UPS for the same cost. I don’t trust my post office, so I appreciate that. And it only takes a week to get here!

This latest time I was ordering, I saw Southern Belle come up as $5.50 on the black teas page, but the first listed price was $6.50, or the regular 50g bag. When I emailed, customer service told me they moved the $5.50 special edition bag to be first on the list for everyone in the future. I hadn’t placed my order yet, but they would have fixed it for me to get that bag.

Everything comes packed perfectly, and I love that they give you 3 samples. For now this works wonderfully for me, but one day I will get to one of their actual stores and probably die of happiness.

Now that I’ve placed my third order now, I love that they’ve changed the samples! They come in sealable bags like the 50g teas, and it definitely seems like more tea too. And I love that if you ask for a certain thing to sample, they’ll get it to you. Love love love love.

I first placed an order online with David’s because there were flavours online that were not in the store — apparently they were discontinued seasonal teas that my store was too new to have had on their teawall. I live in Ontario which is one of the two more populated provinces on the east side of the country, and where the core of businesses in Canada seem to be. The online ordering process was simple and clear, and I had no technical problems. The tea was shipped the day after the order, and arrived two days after shipping. The box was in mint condition, as were all the teas and tins inside. All labels and invoices were in the box waiting for me to apply to the tins. Very happy with the service, I have since ordered twice more, and both times I again have been extremely happy with the service and the product. Each order always comes with three samples of tea (usually enough for at least two cups), is fresh, and I have nothing but good to say of the customer service of this company, instore or online.

I’ve been to their retail stores plenty of times, but only ordered online once.
Overall the online experience was positive. The online store is easy to navigate, I had no problems placing an order, and it arrived within about a week (I live in Ontario). Additionally, three samples were included free of charge (5g each).

Not sure I would order online again unless it was inconvenient for me to visit the retail store. But their new shipping price makes it worthwhile to order online anyway ($5 online shipping, which is the same as bus fare there and back)