I visited the Dammann Frères shop today as I wanted to buy several teas.
I already visited this place in the past and I would have given a 5 stars rating without hesitation.
But now it is different.
Since my last visit they changed different things and mainly the central square testing table.
The “two rows of little wooden cubbies with lids set” as described by Dinosara just disappear and to replace, they inserted a tea tin inside (you cannot take it off, they are blocked by the woodwork).
To me it’s a great loss because it involves to bend down more to smell the teas (especially because they don’t put enough tea inside their tins)
However it seems to me that we can smell less blends than before.
I had to ask to the big counter to sniff this one or this one and I don’t like to ask someone for something I can do by myself without annoying anyone. When someone is carrying a big canister just for you to sniff, you just take less time to do so.
Of course I appreciate the fact we cannot sniff all the blends because there are too much and they cannot expose all, but many best sellers were lacking from the testing table.
After reading Dinosara review I thought I can buy 50 gr on teas if I was ordering many.
It wasn’t the case. The employee told me it was just possible for white teas and certain blends (no idea of the “rules” on which it was possible or not)
I asked her I wanted to buy several and so buy by 50 grams but she didn’t ask how many I wanted (I had 10 on my list so it was still coherent commercially to agree this)
While pouring my tea in the bags, she left me to go to see another client…
I really appreciated !
I finally bought only 3 because I was disappointed. I Had the right to take 50grams of the Charlotte au chocolat (why ? no idea)
Looking at my invoice, I realize she sold me this tea 7 € for 50 grams…on the website it is mentioned 8 € for 100 grams …
It was raining (a big rain) all day long in Paris and they just give you a paper bag…as if Teas were loving humidity (Mariage Frères on rainy day give their famous paper bag with a special plastic bag on the top of it)
So my recent experience with Dammann Frères Shop is not as pleasant as I was expecting.
Having said that : their teas remain fantastic, the shop is still lovely and the accessories (tea pot, mugs, tins, tea boxes) are fantastic so it remains a good place to visit.
The quality of the shops(in general)depends a lot of the reception you receive from the sales persons.
The woman I saw today was quite cold and “mechanical”, polite but without any friendly attitude.
It is quite rare because each time I visited the shop in the past I had fantastic sales persons and received a warmest welcome.
So I may change my review for a next visit I hope.