Anyone else missing Harney rewards?

I had been gathering points over the last year or so, even from under the former system. I purchased items with the points for my daughter’s Christmas, and when attempting to purchase another item days later, I discovered I no longer had nearly $10.00 in rewards, but absolute 0 points. I used the new system to reach out to customer service and discovered from the reply: “Our points system is going through some updates and as of right now has no way to return your points difference back to your account. I have returned your missing 55 points!”

Anyone else having this issue? Under the new system, 55 points doesn’t equal anything near $10.00 but rather $2.75? 1 point per $.05. I’m hoping it’s resolved soon, but it doesn’t sound as though it will be soon.

With the dramatic increased prices, and less sales (have to purchase a certain amount to even receive 20% or 25% off), I may not be able to purchase tea from them in the future. I just don’t that warm cozy family feeling from the company, anymore.