Beware Yunnan Sourcing US New Worldwide DHL Shipping
Made a $200 + tea order from the US site since they promise Expedited World Wide DHL shipping free. Just got notice that DHL is holding the package and wants $26 to clear customs. I’ve never paid customs on tea. Anyone know what’s going on here? Tea is considered food and there shouldn’t be customs or taxes on it. Anyhow, I will probably refuse to pay this and return to sender. Anyhow, just beware of falling for this free shipping from the US. I think I’m done ordering from the US.
I’m from the UK so customs rules are probably different, but I have to pay customs every single time I order tea from the US. Like I said though the rules might be different here, so I don’t know how much of a help that is. Customs is definitely nothing to do with Yunnan Sourcing though, or even DHL.
Hi Nattie, weird because I have ordered tea from the UK and never paid customs! I’ve also ordered tea from China and never paid customs. Only the US is charging customs. It’s probably my government trying to keep the US from too agressively taking over our market here which makes sense. Obviously this is something to bear in mind if you’re making orders. If you don’t want to be dinged for duty pick a seller not in the US is my experience.
It could well be that. I think I pay the same in customs from both the US and Canada, as long as the value is over £15, but I think that would likely apply to orders from elsewhere too. It sounds like the Canadian government is singling out the US market.
I just ordered from the main site and received a $200 order in 5 days total from China. Amazing!
it could just be a scam… especially if it is an e-mail asking you to pay online. After ordering from YS, I’ve received one that pretended to be from the french custom and asking to pay online an extra cost. Which I didn’t do of course, and my order arrived just as well :)
If you’re in Canada I’d advise against ever using couriers for expedited shipping. They will almost always charge you to “clear customs” and charge you for their time and effort doing it. There are ways to prevent them from doing it, and to do it yourself and just pay the gst but if you don’t know about it in advance, you will run in to issues. It’s a scam only in the sense that couriers do it and get away with it….just search for threads on the subject on google and you’ll see. DHL isn’t as bad as UPS but they can both suck it. USPS will result in NO fees.
Don’t quote me on it, but I think the U.S. order I was charged customs on was sent through USPS. Surprisingly, I just received a package from Lochan Tea that was sent from India via FedEx, and there were no customs fees to speak of.
It could also be you got the customs bill because you were over some sort of threshhold amount. I don’t know if that’s a thing in your country.
In this country, if you buy for more than a certain amount from outside the EU, you have to pay customs and it doesn’t matter the slightest what it is you’ve bought.So if this were me, I would have been feeling super lucky if I didn’t get hit with a customs fee. Some Chinese companies seem to be aware of this and will actually cheat on the form in order to make sure the customer doesn’t have to pay. I once ordered some $50-60 or so worth of tea and the customs form was filled out as ‘$10 card’. You can’t tell me that’s not on purpose! Lucky for me customs people didn’t check, because I honestly don’t know who would have been held responsible here. It made me super uncomfortable, and I didn’t shop there again for years although they carried one of my all time favourite teas.