I have to tell you my cute Lupicia story. I went in last week to pick up a fairly large list of teas for me and a few family members that put in orders with me. The people who work there are so incredibly sweet. The girl that helped me lined up each tea I asked for on the counter, but they were out of decaf carol. She said the company was more focused on the caffeinated version this year, but realized that they still had 1 tin left. Now, Lupicia’s tins are always packaged such that the tin contains a 50g foil-sealed pack…which is nice for freshness. I didn’t need the tin…I was there to pick up 3 packs. To my delight, she didn’t make me pay for the tin, but opened it and pulled out the pack for me! I didn’t even say anything about not needing the tin! It’s like she read my mind, and I really hope she doesn’t get in trouble for doing that, because that was really great service! In addition, she took my contact info down and told me they would let me know if they got more in. This was Thursday last week.
Yesterday, I got an email at 10am saying they had more in stock and that they would hold 2 packs for me for two weeks until I could come pick it up. I went over at my lunch break the same day and they had my two packs in a festive paper bag with my name on it! They were surprised that I came over so fast to pick it up, but hey, I wanted to get it before seeing family for Thanksgiving. This store has really impressed me. It’s nice to have such a positive experience, especially during the stressful holiday season. :)
So, here I am sipping decaf carol and it is nice. I like having another tea I can drink at night. The strawberry vanilla here is good, but honestly, I think I like the caffeinated version a bit more. It could also be my taste buds aren’t really up to snuff yet after my recent cold. Anyway, a nice cuppa.
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That’s fantastic. Service normally sucks these days – it’s always nice to hear of a company/employee doing the little extras for the customer. :))
Aww, that’s awesome! So glad you had such a positive experience.
That’s great story. However when I send email several times inquiring abt some product nobody came back to me.
It’s great to hear that your experience in a store was so good! Often we don’t feel really excited about customer service.
But the real reason I am commenting… I saw the name – “Decaf Carol” and I thought you were trying to tell me something about my caffeine consumption lately… I know I’ve been overdoing it with the mate teas but really, they have to name a tea after my problem? ;-p
boychik – that sucks. Sorry the great service doesn’t seem to carry over to their online business.
carol – that’s funny! Like, “Decaf, Carol. You know you’ve had too much!” Haha!
I love this tea…. As soon as evenings get cooler, this is my go-to tea with nilla wafers aprés dinner…. Nom.
That’s fantastic. Service normally sucks these days – it’s always nice to hear of a company/employee doing the little extras for the customer. :))
Aww, that’s awesome! So glad you had such a positive experience.
That’s great story. However when I send email several times inquiring abt some product nobody came back to me.
It’s great to hear that your experience in a store was so good! Often we don’t feel really excited about customer service.
But the real reason I am commenting… I saw the name – “Decaf Carol” and I thought you were trying to tell me something about my caffeine consumption lately… I know I’ve been overdoing it with the mate teas but really, they have to name a tea after my problem? ;-p
boychik – that sucks. Sorry the great service doesn’t seem to carry over to their online business.
carol – that’s funny! Like, “Decaf, Carol. You know you’ve had too much!” Haha!
I love this tea…. As soon as evenings get cooler, this is my go-to tea with nilla wafers aprés dinner…. Nom.